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CRM Manager

年収:800萬 ~ 1200萬

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部署?役職名 CRM Manager
職種
業種
勤務地
仕事內容 Role Purpose:

Lead the market to efficiently turn consumers into Brand membership members and cultivate the acquired members as royal customers.
Develop a Brand CRM program and contribute to business growth through that program.
We need to bring quality customers cultivated through a sound CRM program to real stores and e-commerce.

General Duties and Responsibilities (based on grading definition):

? Drive qualitative consumer insights and knowledge through an online questionnaire, as well as a regular presentation of the consumer trends reporting frameworks
? Collaborate with relevant departments to establish a new CRM platform
? Develop and implement a strategy to efficiently acquire new members
? Develop and implement a strategy to ensure that the acquired CRM members are cultivated as royal customers
? Increase membership purchase frequency with effective CRM programs
? Contribute to sales with an effective CRM program
? Support an annual budget planning process
? Support for medium- to long-term marketing planning
? Support to manage the CRM budget


応募資格

【必須(MUST)】

? 6 years + experience in CRM
? Preferred experience in digital marketing management
? Extensive consumer and competitor understanding
? Cross Functional expertise in CRM management
? Experience to develop the CRM program including VIP program
? Experience to manage several CRM vendors
? Experience in female / beauty / apparel business is a bonus
? Ability to inspire via strong presentation and communication skills
? Strategic thinking and commercial minds
? Strong people development skills
? Proven ability to lead complex and multi-functional teams
? Project management skillset
? Cross-functional management and leadership to make alignment
? High drive + result orientated
? Much better with background in working both country (local) level and HQ (central) level
? Educated to degree level +
? Fluent business language skills in Japanese and English


更新日 2021/08/20
求人番號 1855039

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